Support Center
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Customer support, technical help, returns and complaints — all in one place.
Customer Support
Technical Support
Complaints
Return Policy
Order Assistance
Frequently asked
What is your return policy?+
Due to the nature of medical and cosmetic products, opened or used items cannot be returned or exchanged for hygiene and safety reasons.
How can I track my order?+
Use our Order Tracking page and enter your order number — you'll see live status updates from preparation to delivery.
How do I become a B2B partner?+
Visit the Suppliers & Beneficiaries page and complete the registration with your commercial registration and tax card.
How do you handle complaints?+
Submit a complaint through the support form below — our team responds within 24 hours on business days.